FAQs
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 03 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How do I find the right product on your website?
Use our search bar to look for specific items, or browse through categories like 'Men', 'Women', 'Kids', 'Accessories', etc. You can also use filters for size, color, price, and brand to narrow down your choices.
2. How do I know my size?
We provide a detailed size guide on each product page. Please refer to these measurements to ensure the best fit.
3. Can I save items to purchase later?
Yes, you can add items to your wishlist or cart, where they will remain for you to review and purchase at a later time.
4. Are the colors of the products shown accurately?
We strive to display colors as accurately as possible, but screen resolutions may vary, leading to slight discrepancies.
Payment Information
1. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment systems.
2. Is it safe to use my credit card on Infinite Fashion store?
Yes, our website uses SSL encryption to ensure your credit card information is secure.
3. Can I pay in my local currency?
We support multiple currencies. You can select your preferred currency on our website.
Shipping information
1. Do you offer international shipping?
We are so sorry but we only ship Australia.
2. How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email.
3. How long does shipping take?
Shipping times depend on your location and selected shipping method. Estimated delivery times are provided at checkout. Normally your order will be delivered in 1-6 business days.
4. Are there shipping fees?
Shipping fees vary based on location and selected shipping method. We sometimes offer free shipping promotions.
Order & Returns
1. How do I change or cancel my order?
You can modify or cancel your order within a specific time frame, usually 24 hours, by contacting our customer service.
2. What is your return policy?
Returns are accepted within 30 days of receipt, provided items are in their original condition.
3. How do I return an item?
Follow the instructions provided on our 'Returns' page or contact customer service for assistance.
4. When will I receive my refund?
Refunds are processed within a few days of receiving the returned items and will be issued to your original payment method.
